RCS Business Messaging (RBM) presents significant growth opportunities for CPaaS providers and the messaging ecosystem. The success of RCS, however, hinges on robust security measures to maintain user trust by preventing fraud, spam, and misuse.

The shift to RBM places greater responsibility on CPaaS providers, as mobile operators’ potential lack of visibility into RBM content may limit their ability to enforce security measures. CPaaS providers must manage content securely, adhere to regulatory standards and operator policies, guide brands to compliance, and combat evolving threats.

This handbook addresses the security shifts that come with RCS, and sets out the steps CPaaS operators can follow to secure their business in the age of rich media.

• The cases of messaging misuse emerging in the technology shift.
• Who is responsible for blocking spam.
• The opportunities and threats that come with the new age of rich media.
• Why sender validation and encryption isn’t enough to keep messages secure.
• The essential role AI will play in message protection – and abuse.
• Next steps for CPaaS providers – how to ensure you use RBM as an opportunity rather than a threat to your business.